Every item is made just for you, after you order. So we cannot take returns for a change of mind. But if something is wrong, we will make it right.
Wrong, damaged or misprinted? We fix it for free
We send a free new one, or give you a refund, if:
- it arrived damaged or broken
- the print is wrong (wrong design, place or color)
- you got the wrong item
- your package was lost on the way
How to tell us
- Contact us within 30 days of getting your order. (For a lost package: within 30 days of the expected delivery date.)
- Send your order number.
- Send a clear photo of the problem. (Not needed for a lost package.)
What we cannot return
- the wrong size, if you picked it (please check the size chart first)
- a change of mind
- items that are worn or washed and not damaged
Wrong size?
We cannot swap sizes, because each item is made for you. Each product has a size chart. Please check it before you order. Not sure? Ask Haven or contact us, and we will help you choose.
Wrong address
If you typed the wrong address and the box comes back, we can send it again. A new shipping cost applies. Please contact us within 30 days.
“Delivered,” but no box?
Check with neighbors and your mailbox, and wait 1 day. Then contact us and we will help.
Refunds
Refunds go back to the card you used. Your bank may take 5 to 10 business days to show it.
Changing or canceling an order
Contact us right away. Once your item is being made, we cannot change or cancel it.